Refund and Cancellation Policy

Effective date: October 20, 2026

This policy explains cancellation and refunds for Burne Fitness LLC's personalized coaching and self-guided programs. Contact Jordan at jordan@burnefitness.com. These rules are subject to mandatory consumer rights, which take priority over any conflicting agreement.

Personalized coaching payments

The initial coaching plan covers 12 weeks. You may pay the disclosed total in full or in three installments at the start and at weeks four and eight. The order confirmation records the total, installment amounts, dates, included services, and start date.

An installment arrangement describes how the package is paid. It does not remove a statutory cancellation right or require payment for coaching after an effective cancellation under this policy.

How to cancel coaching

Email jordan@burnefitness.com or send a written message through your existing coaching app. Include your name and a clear request to cancel. You do not need a phone call, permission from Jordan, or a reason for an ordinary cancellation.

Cancellation takes effect when we receive your notice, unless you request a later date or applicable law provides a different effective date. We will confirm the date and any final payment or refund calculation. A delay in our acknowledgment does not postpone the date we received your cancellation.

No 30-day advance notice is required under this policy. We stop future charges for coaching after the effective cancellation date and refund any unused prepaid coaching as described below. If a charge is processed because notice and payment processing crossed, we correct the charge for any undelivered period.

Refunds for unused coaching

Amounts attributable to coaching already delivered are generally not refunded merely because of a change of mind, missed participation, or a particular result not being achieved, subject to applicable rights. We refund the unused prepaid portion from the effective cancellation date and release installment obligations for coaching after that date.

For a continuous coaching package, we calculate the unused amount proportionally using the package price and coaching time remaining. For a separately priced session or deliverable, an agreed lawful allocation may apply instead. We do not invent an undisclosed setup fee, add a cancellation penalty, or retrospectively remove a discount solely to reduce a refund.

For example, a 12-week coaching package has a daily value equal to its total price divided by 84. The delivered portion is that daily value multiplied by the days of coaching through the effective cancellation date, capped at the package total. The refund is the amount already paid minus the delivered portion, with a minimum refund of zero. Any unpaid amount may cover only coaching already delivered, not days after cancellation. We provide the calculation and cancel remaining installments for unused coaching.

We issue a coaching refund within 30 days of receiving a valid cancellation, or sooner if applicable law requires. Refunds ordinarily go to the original payment method; your provider may take additional time to display them.

If you cancel before coaching starts, we refund unused prepaid coaching. Any mandatory cooling-off right can require a different or larger refund, and we honor it.

Additional cancellation protection

You may cancel a new personalized coaching agreement without penalty and receive a full refund by sending written notice before midnight of the third business day after signing. For this right, a business day excludes Sundays and legal holidays. Email jordan@burnefitness.com or deliver a written message through your coaching app. If you prefer postal delivery, email Jordan for the current business mailing address. The ability to cancel by email does not depend on obtaining that address.

We also honor applicable cancellation rights relating to death, disability, closure, failure to provide services, and any other situation protected by law. We do not require continued payment regardless of circumstances. If a law requires specific contract notices or additional remedies, those requirements and remedies remain applicable.

Renewal after 12 weeks

The initial block does not automatically create a new ongoing arrangement. You and Jordan must explicitly agree to renew. The renewal confirmation identifies the services, amount, billing frequency, next charge date, and cancellation method.

New ongoing coaching arrangements use calendar-month billing unless a different frequency is expressly agreed before charging. A plan billed every four weeks is identified as every 28 days, not monthly. Authorized recurring payments continue according to that agreed schedule until cancellation.

You can give notice during the initial block that you do not want renewal, or cancel ongoing coaching using the written methods above. There is no separate early-termination fee under this policy.

Pauses medical limitations and missed meetings

If an injury, illness, or major life event interferes with coaching, contact Jordan to discuss adaptation, a pause, or cancellation. A pause requires a written agreement stating billing, access, restart timing, and any end-date change. Requesting a pause does not waive a right to cancel or receive a legally required refund.

Ordinary missed workouts or client-missed meetings do not automatically create an additional meeting or a refund for an otherwise delivered service. If Jordan cannot deliver a paid meeting or service, we arrange a reasonable replacement with your agreement or refund the undelivered value. Applicable law always controls.

Self-guided program purchases

Self-guided program purchases are final and nonrefundable for a change of mind once the purchased digital access or materials have been provided, except where a refund or other remedy is required by law. Not beginning or completing a program, or not achieving a particular result, does not by itself create a voluntary refund entitlement.

Your purchase has no scheduled access expiration. The 12-week training schedule does not itself end your access. No recurring program fee is created unless a separately disclosed subscription is expressly purchased. Any downloadable materials included in your purchase may be retained for personal use.

This final-sale policy does not apply to an unauthorized or duplicate charge, our failure to supply the purchased product, or a defect or misdescription requiring a remedy under applicable law. Contact Jordan so we can investigate and provide the required remedy. We do not require you to give up a valid payment dispute or statutory right as a condition of contacting us.

Statutory rights for digital purchases

If applicable law gives you a cancellation or cooling-off right, we honor it. Where immediate digital delivery can lawfully affect that right, we will ask for any required express consent and acknowledgment before delivery and provide the required confirmation. This policy, browsing a website, or a generic terms checkbox alone does not waive a protected right.

Where health studio, digital content, or other consumer laws require additional cancellation, refund, repair, replacement, or price-reduction rights, those rights apply. Some international jurisdictions provide protections that differ from US rules. We do not promise lawful availability in every country simply because a payment method works there.

Questions and corrections

Send cancellation, billing, or refund requests to jordan@burnefitness.com. Include your name, purchase, and relevant dates, but do not send full card details or unnecessary medical records. We will explain any decision and calculation. Privacy and health data deletion requests are handled under the separate privacy policies.